Privacy Policy

Effective Date: 19th December 2025

At Refresh Water Filtration we respect your privacy and are committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, store, and disclose your information when you interact with us, including via our website, services, and marketing channels.

By using our website, purchasing our products, or submitting information to us, you consent to the practices outlined in this policy.

1. Introduction

Refresh Water Filtration, operated by Urbanstyle Design & Build Pty Ltd ABN 90 643 440 680, complies with the Privacy Act 1988 (Cth). This policy governs how we handle your personal data and ensures your privacy is protected across all touchpoints.

We encourage you to read this policy carefully so you understand how your information is managed.

2. Information We Collect

We may collect personal information directly from you when you:

  • Purchase or inquire about our products or services

  • Subscribe to newsletters or marketing communications

  • Connect with us via social media or online forms

  • Participate in surveys or feedback requests

Personal information may include:

  • Name, address, phone number, and email

  • Payment and billing information

  • Product preferences and usage details

  • Information collected via cookies and website analytics

We may also receive information from:

  • Third-party sources (e.g., social media platforms, publicly available sources)

  • Your agents or representatives (legal, financial advisors)

  • Credit reporting bodies, where applicable

Providing personal information is optional, but withholding it may limit our ability to assist you.

3. How We Use Your Information

We use the information we collect to:

  • Assess your needs and provide appropriate products and services

  • Communicate product updates, offers, and promotions

  • Support marketing, research, and product development

  • Maintain customer service, quality assurance, and business operations

  • Process transactions and payments

4. Website Data Collection

When you visit our website, we may automatically collect:

  • IP address, browser type, and device information

  • Pages visited, visit duration, and activity patterns

  • Cookie and tracking information

Cookies and Analytics:
We use cookies to personalise your experience and improve website performance. Tools like Google Analytics collect anonymous data about site usage. You may disable cookies in your browser, but this may affect site functionality.

Learn more about Google Analytics Privacy Policy

5. Disclosure of Your Information

We do not sell your information. Personal data may be shared with:

  • Staff and contractors who need it to provide services

  • Payment processors, delivery partners, and call centres

  • Accountants, auditors, lawyers, and other professional advisers

  • Credit reporting agencies or debt collection services

  • Third parties for research, profiling, or marketing purposes

  • Parties involved in corporate transactions (e.g., mergers or asset transfers)

We may also disclose your information if required by law or with your consent.

6. Security of Your Information

We take reasonable steps to safeguard your personal information against misuse, loss, or unauthorised access.

Important: Online transmission of information (via email or website) is not 100% secure. Use caution when sending sensitive information electronically.

7. Accessing and Updating Your Information

You can request access to your personal information at any time. We will usually provide access within 30 days.

If information is inaccurate or incomplete, you may request a correction. If we do not agree, a note of your disagreement will be attached to the record.

8. Retention and Destruction

We retain personal information only as long as necessary for business or legal purposes. When no longer required, we will take reasonable steps to destroy or de-identify it. Some data may remain in backups for record-keeping or audit purposes.

9. Changes to This Privacy Policy

This Privacy Policy may be updated at any time. The most current version will be available on our website. Information collected prior to changes remains subject to the policy in effect at the time of collection.

Contact Us

If you have questions or concerns about your personal information, please contact us at:

Refresh Water Filtration
23 North Street, Swanbourne WA 6010
08 6241 3777
contact@refreshwaterfiltration.com.au